Returns, Refunds & Exchanges

We hope you love your Cuddle Couture order, but we understand that sometimes things don't work out. Please read our returns, refunds and exchange policy below.

30-Day Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it:

• Unworn and unused
• Unwashed
• With all original tags attached
• In its original packaging
• Free from makeup, fake tan, deodorant, perfume, pet hair or other signs of wear

You'll also need your receipt or proof of purchase.

Cuddle Couture reserves the right to decline a return or exchange if the item does not meet these requirements.

Starting a Return or Exchange

To request a return or exchange, please contact us at hellocuddlecouture@gmail.com before sending your item back.

Please include your order number, the item(s) you would like to return and whether you are requesting a refund or exchange.

Once your return has been accepted, we'll provide you with instructions on how to send your package to:

Cuddle Couture
19 Midshipman Court
Surfers Paradise QLD 4217
Australia

Items sent back to us without first requesting a return may not be accepted.

If you have any questions about a return or exchange, please contact us at hellocuddlecouture@gmail.com.

Refunds

For an approved refund, customers are required to arrange and pay for return postage to Cuddle Couture upfront.

We recommend using a tracked shipping service and keeping your postage receipt.

Once we have received and inspected your return and confirmed that it meets our return requirements:

• We will refund the eligible returned item(s) to your original payment method; and
• We will reimburse the cost of your return postage.

Please retain proof of the amount paid for return postage, as we may require this to process your reimbursement.

Once your refund has been approved, please allow up to 10 business days for the refund to appear on your original payment method. Processing times can vary depending on your bank or card provider.

If more than 15 business days have passed since we approved your refund, please contact us at hellocuddlecouture@gmail.com.

Exchanges

If you would like to exchange an eligible item for another size or item, please contact us before returning your order.

Customers are responsible for arranging and paying for the postage to return the original item to Cuddle Couture. Return postage for exchanges is not reimbursed.

Once your return has been received, inspected and approved, Cuddle Couture will arrange for your replacement item to be sent to you and we will cover the cost of shipping the replacement item back out to you.

All exchanges are subject to stock availability. If the requested size or item is unavailable, we'll contact you to arrange an alternative.

If there is a difference in price between the original item and the replacement item, we'll contact you before processing the exchange.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you have received the wrong item.

Please provide your order number and photos showing the issue so our team can assess it and make it right.

Where an item is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, we will provide an appropriate remedy and cover or reimburse reasonable return shipping costs where required.

Sale Items & Gift Cards

We do not offer change-of-mind returns or exchanges on sale items or gift cards.

This does not exclude or limit any rights you may have under Australian Consumer Law, including rights relating to faulty or defective products.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, where applicable under EU consumer law.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging. You'll also need your receipt or proof of purchase.

This right is in addition to any other rights you may have under applicable consumer law.

Australian Consumer Law

Our change-of-mind returns policy does not exclude or limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply for problems that do not amount to a major failure.